At Innotek Furniture Fittings Pvt Ltd (“Innotek,” “we,” “our,” “us”), we strive to provide high-quality products and services to our customers. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations, refunds, and returns. By purchasing from https://innotekff.com, you agree to the terms mentioned below.

1. Order Cancellation Policy

1.1 Before Shipment

• Customers can cancel their order within 24 hours of placing it by contacting our customer support team.
• If the order is not yet shipped, we will process a full refund.

1.2 After Shipment

• Once an order is shipped, cancellation is not possible.
• Customers can, however, request a return after receiving the product (see return policy below).

2. Refund Policy

2.1 Eligibility for Refund

Refunds are processed under the following conditions:

• The item is damaged, defective, or incorrect upon arrival.
• The customer raises a refund request within 7 days of delivery.
• The product is returned in unused condition with original packaging.

2.2 Non-Refundable Items

We do not offer refunds for:

• Products that have been used, installed, or damaged due to customer handling.
• Custom-made or specially ordered items.
• Orders canceled after shipment.
• Change of mind or personal reasons.

2.3 Refund Process

• To request a refund, contact us at info@innotekff.com with your order ID and reason for the refund.
• After verification, we will initiate the refund within 7-10 business days via the original payment method.

3. Return Policy

3.1 Return Conditions

• Returns are accepted only if the product is defective or incorrect.
• Customers must raise a return request within 7 days of receiving the product.
• The product must be unused, in its original packaging, and with all accessories included.

3.2 Return Process

• To initiate a return, email info@innotekff.com with your order ID, images of the product, and reason for return.
• Our team will review your request and provide further instructions.
• Once we receive and inspect the returned item, we will process the refund or replacement.

4. Shipping Costs for Returns

• If the return is due to our error (defective or incorrect product), we will bear the return shipping cost.
• If the return is due to customer reasons (change of mind, incorrect order placement, etc.), the customer must bear the return shipping charges.

5. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, please check with your bank or payment provider.
• If the issue persists, contact us at info@innotekff.com for further assistance.

6. Contact Us

For any refund or cancellation-related queries, reach out to us:

Innotek Furniture Fittings Pvt Ltd
Address: 709 Safal Prelude, Near Corporate Road, Prahlad Nagar, Ahmedabad, Gujarat 380015
Phone: +91 9723468755
Email: info@innotekff.com

By making a purchase from our website, you agree to the terms outlined in this Refund & Cancellation Policy.